Achievements:
2025: "Best Local Podcast" Runner Up / freetimes Best of Columbia 2025 for The All About Nothing: Podcast
2024: "Best Local Podcast" Runner Up / freetimes Best of Columbia 2024 for The All About Nothing: Podcast
2023: "Best Local Podcast" Winner / freetimes Best of Columbia 2023 for The All About Nothing: Podcast
2021 to Present: Duck Creek Technologies: Numerous Acknowledgements, Achievements and Recognitions
2021: The Benefit Company: Numerous Recognitions and Promotions
2014: QSSI: 5 Year Recognition, Several Recognitions and Achievements
2005: Palmetto GBA: Division 35 Employee of the Year; 2004
2005: Palmetto GBA: Division 35 Process Improvement of the Year; 2004 (Project Lead)
2004: Palmetto GBA: Employee of the Month; July 2004
Experience
Duck Creek Technology (Columbia, South Carolina)
Manager | Quality Assurance Engineer (June 2024 – Present)
(Previous Role; Associate Manager | QA Tester III (June 2021-May 2024))
My current project has me working the role of Quality Assurance Lead, Quality Assurance Engineer, and Quality Assurance Tester (June 2021 to Present). My responsibilities include creating and maintaining the Quality Assurance approach and test plan for one client, that at any point in time has 7 to 12 custom Lines of Business. We use both the Waterfall and Agile methodology. The development process requiring validation of data flow from application development, as well as change requests from the client for previous releases to production, and bug fixes, are prioritized in order to provide efficient and verified results for future releases.
Work with the application and technical architecture teams to plan one or more of the following: component, assembly, product, performance, user acceptance, and technical architecture tests. Perform test plan development and test execution to ensure that testing is on time and within budget. Perform manual and automated testing across all test phases. Follow the testing standards, guidelines, and testing methodology as specified in the testing approach. Participate in quality management reviews as outlined in the Quality Management practice to ensure adherence to all quality management plans and standards. Exposure to integration testing using View Models /API’s
Lexington County Elections Commission
Poll Clerk
Oversee operations of Election Polling Precincts; Lake Murray #1 (St. Peter’s Lutheran Church, Lexington, South Carolina), Lake Murray #2 (Lake Murray Baptist Church, Lexington South Carolina), Lexington 4 #71 (American Legion Post #7, Lexington, South Carolina)
The Benefit Company / Benefitfirst (Columbia, South Carolina)
Principal Analyst
For the IT department, I worked as the lead analyst, providing business and technology solutions to the clients and internal departments of Benefitfirst. My responsibilities included day-to-day operations and production data monitoring, including the validation and processing of client data imported into the Benefitfirst database. I also served as the principal analyst for new client onboarding, including initial interaction and client data gathering for the web development group and the electronic data interchange group in the IT department. I scrutinized new data files prior to development and work with clients to create consistency to streamline importation through automation. I am recognized as an integral part of the relationship building with new clients and ongoing maintenance with existing clients. I currently also operate as the Lead Analyst for our 1094 transmission to the IRS, as well as new client implementation for our ChoiceEnroll Package for Small Business Connectivity with Blue Cross Blue Shield of South Carolina. Finally, my responsibilities also include Lead Analyst and Support for our PAI partnership for the EssentialClient and EssentialEnroll clients, using Microsoft SSMS (SQL) (ver. 18.1) to create reports and updating multiple< databases along multiple software platforms, by request.
Quality Software Services, Inc. (Columbia, South Carolina)
Business Analyst / Test Engineer
Using change request requirements developed by the Centers for Medicare and Medicaid (CMS), and using the Waterfall Methodology for Project Management, necessary system changes are created using business requirements. Working with the FISS developers at HP, I would create testing scenarios for the system changes in the test/production environment. As soon as the system update was released to the testing environment, I would use the test cases created from the business requirements to verify success, and would work with the developers to resolve any problems or anomalies found.
My responsibilities include knowledge of HP Quality Center, including test case creation, documentation and reporting, as well as the FISS production and testing system, a COBOL mainframe system; Use of Microsoft Office applications (Word, Outlook, Excel, Access, Project, and Visio) to document, follow and maintain project management; use of Microsoft SharePoint for project documentation and storage, as well as calendar application for maintenance and coordination; PCAce Pro 32 and telnet applications, FileZilla for access to GPNet. Secondary responsibilities include technical writing, and training documentation, as well as Quality Center reporting and analyzation of reports for distribution, as well as time/payroll documenting using the DelTek time auditing application.
Education
Western Govenors University
September 2013 - May 2019
Computer Science | Network Administration | Project Management Professional (PMP)
Midlands Technical College
Colubmia, South Carolina | West Columbia, South Carolina
Computer Science
Georgia Perimeter College
Atlanta, Georgia | Lawrenceville, Georgia
Computer Science
Connecticut School of Broadcast
Graduate | September 1997 - December 1997
Journalism, Broadcast Journalism; Broadcast Communication